Payments & Refunds Policy

All purchases on Ezboost and Ezboost School are paid from your internal balance. This Policy describes how top-ups, subscriptions and refunds work. It is an integral part of the Terms of Service.

1. Topping up the balance

• a top-up is made via an invoice: you choose an amount and receive payment requisites; the transfer must match the invoice amount EXACTLY — that is how we identify your payment;
• every invoice has a number (#N) shown in your dashboard — keep it for any support request;
• an invoice is valid for a limited time (shown by the timer); press “I paid” after transferring so we keep it on hold;
• the balance is credited after the payment is confirmed — usually within minutes during working hours.

If you transferred money without an active invoice, with a wrong amount, or after the invoice expired — contact support (the “Contact support” button on the invoice). Such transfers are resolved manually, case by case.

2. Internal balance

The internal balance can only be spent on Ezboost services. It is non-withdrawable and non-refundable: money credited to the balance cannot be paid back out in cash or transferred to other users. Please top up amounts you intend to spend.

3. Subscriptions and auto-renewal

Ezboost School subscriptions renew AUTOMATICALLY: at the end of each paid period (1, 3 or 6 months) the price of the next period is debited from your internal balance.

• if the balance is insufficient, the subscription is frozen — no debt is created and no repeated charge attempts are made; you can resume it manually after topping up;
• you can cancel auto-renewal at any time in the dashboard; access remains until the end of the already-paid period;
• the remaining part of a paid period is NOT refunded on cancellation;
• multi-month plans are charged as one payment for the whole period, with the displayed discount.

4. Courses and digital content

One-time course purchases grant permanent personal access. As digital content, a course is non-refundable once access has been granted.

5. Boost orders

If we are unable to start or continue an order for reasons on our side, the unused part of its cost is returned to your internal balance.

Compensation for game-platform penalties is provided only in the form of free replacement games and only when the fault is ours, as defined in the Terms of Service (section 5). Monetary compensation is not provided.

6. Disputes

For any payment question, contact support with your invoice number (#N). We review payment disputes within a reasonable time and in good faith; invoice and audit records are the primary evidence.